These are the most
Frequently Asked Questions
we get about ordering:




Q: "I need one right away because I have an important gig, can I get it built and delivered like now?"

A: We are a small shop and we run a "work queue" system, all pedals, pickups, amplifier orders, and repair jobs are scheduled in the order they arrive. We can't really "bump" you forward without bumping someone else backward, since jobs are paid in advance it just wouldn't be right.

We are normally running about 1-3 week turn around time from order-to-ship, sometimes we have delays occur if we're swamped with orders, or experiencing parts sourcing issues, or storm and power outtage delays which does happens around here.

We have in the past made some exceptions for high-profile (professional) customers but that is always done by working out the tour dates in advance so we can adjust our work and staff accordingly. If you have an upcomming gig requirements please take into account our work flow timeline and place your order accordingly. If you are a professional musician touring please contact us directly with your needs and tour dates.


Q: "Can you under-declare the value on my customs form to save me some money on import duty?"

A: No, sorry.


Q: "I don't see where to place my custom order, how do I do that?"

A: Easy, just send me an email and we can discuss your needs, then I can send you a custom PayPal invoice.


Q: "I don't have a credit card or PayPal account, how can I buy?"

A: We currently accept payments through PayPal, we cannot accept Checks or Money Orders.


Q: "I'm an international customer, can I order and have you send it to my friend/relative/broker in the USA?"

A: Yes. You will need to make that clear in your order by sending an email with the correct and current address.


Q: "I need a particular string spacing on my pickup, can you do that?"

A: Yes, but depending on the pickup. Some pickups have a set-size in their bobbin shape so not all coils can be modified. Send me an email with your concerns.


Q: "I need Gold covers on my pickup, can you do that?"

A: No, not currently.



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