ClassicAmplification.com          

Updated 11-2016

 

Terms & Conditions

Burt Systems LLC (dba; Classic Amplification) is a small family owned and operated business provding custom hand-made items and services. We reserve the right to accept or decline item sales or services and the right to cancel sales or service orders at our discression, including but not limited to in the event we may believe that customer conduct violates applicable law or is harmful to the interests of Burt Systems LLC.

Information on this website including products and services pricing, availability, and delivery schedules may be changed or updated without notice.

 

Limited Lifetime Warranty

Classic Amplification offers a Limited Lifetime Warranty on our products and services. If a product is found to be defective upon delivery our warranty is 100% repair or replacement at our discression. In the event your purchased product is subsequently found defective upon delivery we will repair or replace it unconditionally within 30 days of delivery. If you are purchasing a product or service from us as a gift for another, please contact us prior to placing your order so we can arrange a special warranty extension which would effectively start at the time the gift is given.

Customer is responsible for shipping the defective product, well packed. Shipping costs are not covered under this warranty. We prefer shipping via USPS Priority as much as possible, international shipping via parcel post.

Beyond the initial 30-day period Classic Amplification offers a Limited Lifetime Warranty which covers 100% labor costs, parts for repairs are covered fully for the intitial 30-day period after that time parts are not covered under this warranty.

Opening the enclosure/shell/chassis of our “Effects” products (1) or dismantling of our Pickup products to access the internals/insides voids your Limited Lifetime Warranty.

(1) Pedals are now being shipped with holograpic tamper-proof labels sealing the back covers in place. If the labels are tampered with or the seal broken in any way voids the Limited Lifetime Warranty.

This warranty does not cover shipping costs, product appearance, or damages caused by accident, abuse, alteration, or misuse. Items returned for service/repair which exibit these signs will not be covered under our Limited Lifetime Warranty.

In the event an original purchaser sells their item to a another party, the original purchasers warranty expires and becomes void. Customer support is only provided to the original purchaser.

 

Repairs

Our electronics ere built with quality craftsmanship, materials, and parts, and are designed to give years of great sound and reliable operation.

In the unlikely event that your Classic Amplification product needs service work we will repair or replace, at our discretion, any defective workmanship, materials, or parts, on all Classic Amplification electronics items warranted for the original purchaser.

Repairs on items for customers who did not purchase from Classic Amplification (non-original purchasers) will not be covered under our Limited Lifetime Warrany but we may offer repair services at regular shop rates at our own discretion.

All repairs must have an RRN number.
(Return for Repair Number)

Before sending in a product for repair, email us so we can issue you an RRN number for the service request. Warranty does not cover shipping costs on repairs. Please allow for 4 weeks for warranty service. Items sent for repairs without a RRN will not be serviced with the single exception of customers having made prior arrangements for service.

 

Payment

We currently accept payment through PayPal.

If you need a payment plan you should consult your financial institution, or simply pay with a credit card as Classic Amplifcation does not offer financing or payment plans.

Pickup rewinds are paid after the service procees, when they are ready to ship we will send you a PayPal invoice at that time.

Custom orders, Pickups, and Effects Pedals are payed in full including shipping at the time of the order is placed unless other arrangements are made at the time of order.

Equipment repairs, including vintage equipment may require payment at time of service order.

Payment is normally required before we ship or deliver anything unless other arrangements have been made at the time or the order or service request. We accept payments currently through our ordering webpages ot we can send a custom invoice Paypal.

Amplifiers can be commissioned with as little as a $500.00 down payment, the remainder must be paid in full before shipment or delivery. Amplifier commission down-payments may be refunded if your commission/order is cancelled within 30 days of placing the commission/order. When the amplifier is finished and ready to ship, the customer will be notified it's time to complete the payment which is due within 30 days of the finish notification. If gone un-paid more than 30-days after completion the amplifier may be made available to other buyers at which time the initial commission is not refundable.

Non-payment Resolution

In the extremely uncommon event that payment resolution becomes necessary the following resolution path may be taken. Services or Equipment left un-paid after work or service completion for over 30 days (without prior arrangement) may cause a LEIN to be placed against the equipment which if then left unpaid after 30 days the equipment may be auctioned or sold to recover expenses incurred for the job (time/labor/parts etc). Any excess funds generated by the auction/sale beyond the LEIN amount will be donated to our local food-banks and shelters.

 

Shipping

Shipping of items is provided by service providers such as USPS, UPS, and FedEx. Classic Amplification does not offer free shipping, or free return shipping. Funds collected by us for shipping go directly to the shipping service providers and none of them make any provision whatsoever for the refunding of shipping funds in the event a customer decides to return a product/item and therefore we cannot cover your return shipping costs.

We do not incorporate an amazon.com business model regarding shipping. Shipping costs are the responsibility of the customer/purchaser.

 

Returns & Refunds

Products can be returned for refund within 15 days of taking delivery, after 15 days products may only be returned for repair service.

Refunds are limited to the price of the product minus a $25 re-stock fee, this re-stocking fee exists because as we are not a merchandise retailer (ie; Guitar Center or Musicians Friend) and as returned gear cannot be re-sold for market price, we have established this small re-stocking fee to help offset our loss when items are returned.

All returns must have an RMA number.
(Return Merchandise Authorization number)

An RMA number can be obtained by contacting Classic Amplification within the 15 day return period. Goods returned without an RMA will not be accepted for refund unless other arrangements have been made. When an RMA number is issued the item to be returned must be shipped within the 15 day return period. If you are purchasing a product or service from us as a gift for another, please contact us prior to placing your order so we can arrange a special warranty extension which would effectively start at the time the gift is given.

Products returned for refund must be in un-altered and un-blemished condition with all pieces and accessories included as were shipped initially. Opening or dismantling the product in any way (*) specifically but not limited to opening the enclosure, shell, chassis, covers of our Effects and Instrument Pickup products absolutely voids our Return For Refund policy and no refund will be issued in which case the customer will be responsible for return shipping.

Upon receipt of a returned item, we will inspect the returned item and notify you of the inspection result and your refund will be issued within 30 days.

*Products are now being shipped with holographic security labels sealing the back covers/panels in place. Refunds are contingent upon the integrity of the security label and is non-negotiable. If the labels are tampered with in any way, including but not limited to removal, broken, cut, dislodged, peeled back and replaced, or in otherwise changed state as when applied in our shop, the Return For Refund policy is void, and no refund will be issued. Products purchased for demo, video, or comparison "shootouts" are not eligable for return, or refund without prior consent of Classic Amplification.

 

PayPal Claim/Dispute Resolution

As part of PayPal's terms and conditions for doing business, Burt Systems LLC (dba: Classic Amplification) is obligated to abide by their claim/dispute resolution process. The parameters described by PayPal regarding claim/dispute process is an all-or-nothing process where a claimant gets their complete purchase amount (plus shipping) or the claim/dispute is denied.

In the event a PayPal claim/dispute is filed regarding payment for services rendered the resolution is final and we abide by the decision of PayPal's claim resolution department.

In the event a PayPal claim/dispute is filed for a return for refund action, we abide by the decision of PayPal's claim resolution department. Filing a PayPal return for refund claim invokes PayPal's own refund policys which supercedes our return for refund policy thereby making our return for refund offer void.

After a PayPal return for refund claim/dispute event is concluded it is final. We are not obligated to re-extend our return for refund offer in the event such claim/dispute is decided against the claimant in our favor, but we may do so at our sole discretion.

 

Used Gear Trade-in

We don't have a "trade-in" or "Upgrade" program currently as we have no path to sell or otherwise liquidate used gear.

Regarding other gear (not our own brands) we have in the past offered deals to people who had a piece of gear that we are personally interesed in so yeah, if you have something to offer email us, it sure doesn't hurt to ask.

 

Tone Policy

When you commission us to build a pickup, amplifier, effect or whatever custom service you may be asked questions about the tone you seek or the instrument it is used with or your style of playing and the target tone you are trying for. The answers you give will guide us in helping you get there, so if you can't zero-in on what you want, we certainly won't be able to either. Be sure of what you want, and more importantly communicate to us exactlty what you're looking for.

All pickups come with a free one (1) time rewind option in case you were not able to communicate your needs during the discovery process and need to get it a bit closer to something else, this industry standard one-time rewind offer is valid for the first 30 days of ownership, after that a standard rewind fee may apply.

Amplifiers are a more costly to ship back-n-forth so we try to get extremely detailed info during the discovery process and often make suggestions to a customer about configurations that might not be apparent to avoid shipping the amp around the country but we do offer a 30 day one time re-build option.

Tone is very subjective, each person hears tone in their own way. Classic Amplification has based our business on tone satisfaction of our customers and we will try our very best to help get your tone where you want to be.

 

Trademarks & Intellectual Property

By purchasing products or services from Burt Systems LLC (dba: Classic Amplification) you agree to recognise and abide by our rights under international trademark and intellectual property laws. The exclusive and wholly owned property rights of Burt Systems LLC (dba: Classic Amplification).

Our trademarks (TM), properties, and products including but not limited to "Classic-VibeTM", "Classic Vibe CV-2TM", "Vibe-BabyTM", "Vibe-Baby CV-2TM", "Forum-VibeTM", "Forum VibeTM", "Classic M18TM", "Classic C18TM", "Classic M50TM", "Classic C50TM", "Classic M100TM", "Classic C100TM", "Classic FuzzTM", "Classic-FuzzTM", "Classic Rock HumbuckerTM", "Classic StratTM", "Classic TeleTM", "Classic-P 90","Classic Rick", "Classic Rick RB74BTM", "Classic Rick RB74B-5TM", "Classic Rick 4004TTM", "Classic Rick RB76NTM", "Classic Rick RB-C64TM", "Classic-TATM", "Classic-TCTM", and our other trademarks, trademark names, layouts and circuits.

No purchase of our products or services implies or grants permission to reproduce our products or intellectual properties in any way. Further, we reserve the right to bring legal action against anyone who tries to reverse engineer, reproduce for personal use or business use, or document or reproduce our products, layouts, curcuit boards, or any of our intellectual properties. Purchasing products or services from Burt Systems LLC (dba: Classic Amplification) carries limited end-user rights which do not imply ownership or disposition of the designs, layouts, schematics therein.

Purchasers, or their agents or representatives agree to fully understand and abide by restrictions of intellectual property, copyright, trademark laws and purchaser understands they cannot lawfully reverse-engineer, or borrow in full, or in part, any of our proprietary layouts, schematics, modular concepts or implemenations, and part values present in any of our PCBs, repairs, assemblies, or full products. Burt Systems LLC (dba: Classic Amplification) reserves all rights to our intellectual properties and out products, there is no provision for end user ownership or transfer of property rights.

 

Privacy Policy

Our privacy policy is quite simply that we do not share our customer data with other companies for compensation or profit. When requesting information or placing an order with Classic Amplification our customers can be assured of confidentiality.

NOTE: In the event of a business or legal dispute, litigation, or arbitration, we may be asked to provide facts regarding the content of the dispute which may include mutual communications/data (including relevant emails) between parties, and such communications/data are not protected under our privacy policy.

 

Use Of Website

As a website user or viewer you are authorized only to view, copy, print, and distribute documents sourced from, or created from, this website so long as both of these conditions are met and present:

(1) The document or portion thereof is used for informational purposes only
(2) The document or portion thereof includes the following copyright notice:
     "Copyright © Burt Systems LLC (dba: Classic Amplification) - All Rights Reserved"

 

Dispute & Litigation

Commissioning or purchasing any work or service or purchasing any goods from Burt Systems LLC (dba: Classic Amplification) the customer whether in person or through an agent or representative or other 3rd party agrees to resolve any legal dispute, litigation, arbitration, or any other matters which may arise, in the jurisdiction of King County in the State of Washington in the United States of America where Burt Systems LLC (dba: Classic Amplification) are located, licenced, and registered, and agree to consent to any necessary change of venue that might be required to relocate any legal proceedings of any kind to be processed and remedied in said jurisdiction. Both parties agree that the laws of the State of Washington where Burt Systems LLC (dba: Classic Amplification) business is licensed and registered will be the governing law in the event of litigation, and both parties shall consent to the jurisdiction of said State's courts. Both parties expressly waive a trial by jury. In the event of diversity of citizenship the United States District Court for the (District).

 

 


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