These are the most frequently asked questions we get about ordering from us. I have posted these questions and answers here as it saves me from re-typing all this stuff over and over answering email questions.


Q:  "Ok I want to buy, is it in stock and ready-to-ship?"

A:   No, everything is made to order, when you place your order, then we build it, and ship it.


Q:  "How long is the wait time, what is the ETA to ship?"

The time-to-ship is normally 30 days from time of order.

   NOTE: In these times of the Covid19 Pandemic, estimated ship date
   is now a 45 day window from time of order.

   (excluding weekends and holidays)



Q:  "I need one right away can I get express service and immediate shipping?"

A:   We run a "work queue" system, all pedals, pickups, amplifier orders, and repair jobs are scheduled in the order they arrive. We can't really "bump" you forward without bumping someone else backward and since orders are paid in advance it just wouldn't be right.

We have in the past made some exceptions for high-profile (professional) customers but that is always done by working out the tour dates in advance so we can adjust our work and staff accordingly. If you have an upcomming gig requirements please take into account our work flow timeline and place your order accordingly. If you are a professional musician touring please contact us directly with your needs and tour dates.



Q:  "Can you under-declare the value on my customs form to save me some money on import duty?""

A:   No, sorry.



Q:  "I don't see where to place a custom order, how do I do that?"

A:   Easy, just send me an email and we can discuss your needs, then I can send you a custom PayPal invoice.



Q:  "I don't have a credit card or PayPal account, how can I buy?"

A:   We can accept internet payments only through PayPal currently. We cannot accept Checks or Money Orders. Local customers can pay cash if they wish.



Q:  "I'm an international customer, can I order and have you send it to my friend/relative/broker in the USA to save on international shipping?"

A:    Yes.

You will need to make the alternate address very clear when you order, I suggest adding the information in the note to seller box during PayPal checkout, and also sending me an email with the alternate address.






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